Support & servicing
Equipment Collection & Removal
Collection, safe removal and responsible disposal of mobility equipment, stairlifts and lifting equipment — including equipment we did not supply.
What it does
Clearing a room, without the worry
When equipment is no longer needed — after a move, a change in circumstances, or sadly after a bereavement — the last thing families want is a mobility scooter stuck in a hallway and no idea who will take it away.
What we collect
Mobility scooters, wheelchairs, powerchairs, walking frames, bath aids, riser recliners and, through P&A Lift Installations, stairlifts and lifting equipment.
Safety first
We will not pass on equipment that is unsafe, worn out or missing the parts that make it work. If something can be reused responsibly, we will say how; if it cannot, it is disposed of properly rather than left outside a charity shop.
Stairlifts and fixed equipment
Stairlift rails and fitted lifting equipment need to be removed from the structure properly, by engineers. That work is carried out by P&A Lift Installations, and we will explain what is involved before anything is touched.
Who it’s suitable for
Anyone who needs equipment removed from a home — after a change in mobility, when downsizing or moving, or when settling an estate. Also landlords and care settings clearing a property.
Who it’s not suitable for
We cannot pass on equipment that does not meet safety requirements, and some items cannot be reused at all. Removal of fitted equipment such as stairlifts depends on the condition of the rail, the staircase and the fixing points, and there may be a charge for collection where significant dismantling is involved. We will always tell you the cost before we come.
Talk it through with us
No obligation, and no pressure to buy. We will tell you honestly whether this is the right route for you.
Unit 6, Business Park, Cholderton Road, Grateley, Grateley — we also visit you at home across Hampshire.
Pricing
Collection is quoted before we visit. Where equipment can be responsibly reused, this is sometimes reflected in the price — ask us when you call.
What to look for
- Collection of mobility equipment, whether or not we supplied it
- Stairlift and lifting equipment removal by qualified engineers
- Honest advice on what can be reused and what cannot
- Responsible disposal rather than leaving items to be dumped
- Removal arranged around you, with an agreed time
- A clear price given before anything is collected
How this helps day to day
- Turn a room back into usable space
- Take the awkward task off the family's hands
- Take away the risk of items being left and becoming a hazard
- Know that equipment has been dealt with properly
Questions we are often asked
Yes. Whether it came from us or from somewhere else, we can collect mobility equipment, and we can remove fitted equipment such as stairlifts through our sister company, P&A Lift Installations.
Not always. Where significant dismantling is involved, there is usually a charge, and we will always give you the cost before we come. Where equipment is in good condition and can be responsibly reused, that is sometimes reflected in the price — ask us when you call.
Anything that can be safely reused we will say so. Anything worn, damaged or unsafe is disposed of properly rather than passed on or left outside a charity shop. We will not rehome equipment that does not meet safety requirements.
Yes, and we will explain what the work involves first. The rail has to be detached from the staircase properly, and depending on the fixings there may be small making-good afterwards. We would rather tell you that upfront than surprise you on the day.
Related advice
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Local Information
Mobility and Accessibility Around Andover: A Practical Guide
Surfaces, slopes and dropped kerbs around Andover and Grateley — what to think about before you plan a regular journey.
21 October 2026
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Maintenance
Storing Your Mobility Scooter Over Winter
Where to store it, how to protect the battery, and the checks to make before you use it again in spring.
16 October 2026
Safety & Practical Advice
Pavement or Road? Where You Can Legally Use a Mobility Scooter
The rules for 4mph and 8mph scooters, where each class may go, and why pedestrians always come first on shared paths.
14 October 2026
No pressure, ever
Not sure what mobility solution is right for you?
Tell us what you are looking for and our team will be happy to discuss the options available — including what we would not recommend for your situation.
We visit customers at home across Hampshire, and there is never any obligation to buy.