Support & servicing
Home Visits & Demonstrations
We come to you with the equipment, take measurements, and talk through the options without any obligation to buy.
What it does
Why we come out
Equipment that works well in a shop entrance sometimes will not go through a side gate, up a path with a lip, or around the turn into a hallway. Seeing your own doorway, floor covering and storage space answers questions that no catalogue can.
What a visit involves
We ask how you get around at the moment, where you want to go and what you find difficult. We measure doorways, steps and turning space where it matters, and we bring equipment where it is practical to do so — so you can try it rather than look at it.
Getting a second opinion
If a family member or carer should be part of the conversation, invite them. Decisions made alone in a hurry are often the ones people regret, and we are happy to come back a second time.
Straight answers, including no
If what you want is not right for your situation, we will tell you and explain why. If nothing we supply would help, we will say that too and point you somewhere more useful where we can.
Who it’s suitable for
Anyone who is not sure what will suit them, who wants to compare options at home rather than online, or who needs someone to check whether equipment will physically fit.
Who it’s not suitable for
We cannot always bring every model out at once, and large items such as stairlifts are described from the survey rather than demonstrated. Home visits are arranged within our usual working hours and are subject to availability — a visit is not a promise of supply, and there is no charge for the conversation.
Talk it through with us
No obligation, and no pressure to buy. We will tell you honestly whether this is the right route for you.
Unit 6, Business Park, Cholderton Road, Grateley, Grateley — we also visit you at home across Hampshire.
Pricing
There is no charge for a home visit or demonstration, and no obligation to buy anything.
What to look for
- A visit at your home, with the equipment where practical
- Measurements taken for doorways, steps, turning space and storage
- Time to try things properly, not a rushed demonstration
- Family or carers welcome to join
- A written quotation afterwards, with no obligation
- Follow-up questions answered by phone, without a hard sell
How this helps day to day
- Choose with confidence, knowing it fits your home
- Avoid an expensive mistake bought on the internet
- Get a second opinion before committing
- Ask all the awkward questions without feeling rushed
Questions we are often asked
No. There is no charge for a home visit or a demonstration, and no obligation to buy anything afterwards. We would rather you took your time and chose properly than felt rushed into a decision.
Please invite them. Decisions made quickly and alone are the ones people most often regret, and a second pair of ears is genuinely useful when there is a lot of information to take in. We are also happy to come back a second time.
Nothing much. Wear the shoes you normally wear outside, have in mind the journeys you want to make and where the equipment will be kept, and make sure we can get to the space you want to use it in. If you have a list of questions, bring it — nobody remembers everything.
Usually within a few working days, depending on where you are and what you would like to see. Large items such as stairlifts need a survey, and we will give you a realistic time rather than an optimistic one.
Related advice
Illustration to be added
Local Information
Mobility and Accessibility Around Andover: A Practical Guide
Surfaces, slopes and dropped kerbs around Andover and Grateley — what to think about before you plan a regular journey.
21 October 2026
Illustration to be added
Maintenance
Storing Your Mobility Scooter Over Winter
Where to store it, how to protect the battery, and the checks to make before you use it again in spring.
16 October 2026
Safety & Practical Advice
Pavement or Road? Where You Can Legally Use a Mobility Scooter
The rules for 4mph and 8mph scooters, where each class may go, and why pedestrians always come first on shared paths.
14 October 2026
No pressure, ever
Not sure what mobility solution is right for you?
Tell us what you are looking for and our team will be happy to discuss the options available — including what we would not recommend for your situation.
We visit customers at home across Hampshire, and there is never any obligation to buy.