Support & servicing
Servicing & Repairs
Servicing, fault-finding, repairs, battery checks and replacement of parts — whether or not you bought the equipment from us.
What it does
We will look at equipment we did not supply
If your scooter, powerchair, wheelchair, stairlift or lifting equipment has developed a fault, bring it to us or ask us to visit. You do not need to have bought it from P&A Mobility.
What a service covers
A routine service is a proper look at the machine rather than a quick wipe down: battery condition and charging, wiring and connectors, brakes, tyres and tyre pressures, the tiller or joystick, seat fixings, and the frame for cracks or corrosion. We then tell you what we found, what needs doing now and what can wait.
Batteries
Mobility batteries wear out through use patterns as much as age. If range has dropped, we will test the battery under load and tell you honestly whether it needs replacing or simply charging differently. We will also explain how a new battery should be looked after so it lasts.
Breakdowns and parts
Where a part is available we will get it, fit it and check the whole machine before it goes back to you. Where a machine is beyond safe repair, we will say so rather than keep charging for work that will not solve the problem.
Who it’s suitable for
Anyone with mobility or lifting equipment that has slowed down, stopped working, become harder to steer, lost range or started making an unfamiliar noise — regardless of where it was bought.
Who it’s not suitable for
Some older machines no longer have parts available, and we will tell you if that is the case rather than attempt a repair we cannot stand behind. Stairlift and lifting equipment repairs are carried out by P&A Lift Installations. We cannot carry out warranty work on equipment bought elsewhere without knowing the manufacturer's terms, but we can advise you on who to contact.
Talk it through with us
No obligation, and no pressure to buy. We will tell you honestly whether this is the right route for you.
Unit 6, Business Park, Cholderton Road, Grateley, Grateley — we also visit you at home across Hampshire.
Pricing
We will confirm the cost of a service or repair before we start work, and tell you if a repair is not worth doing.
What to look for
- Servicing of equipment from any supplier, not only ours
- Battery testing under load, and honest advice on replacement
- Brake, tyre, wiring, frame and seat checks on every service
- Repairs to stairlifts and lifting equipment through P&A Lift Installations
- A clear explanation of what was found, in plain English
- 24-hour stairlift breakdown support
How this helps day to day
- Catch small faults before they become unsafe ones
- Keep a machine you are used to and comfortable with, rather than replacing it
- Get your range back, if the battery is the real problem
- Know what you are paying for, before work starts
Questions we are often asked
Yes. You do not need to have bought your scooter, powerchair, wheelchair or stairlift from us for us to look at it. Bring it in or ask us to visit, and we will tell you what we find.
It depends on how much you use it and where. As a rule, an annual service is sensible for most users, and more often if you use it daily or on uneven ground. Batteries, brakes, tyres and wiring are the things that matter most, and catching a small fault early is usually far cheaper than a breakdown.
Often, but not always — a dragging brake, soft tyres or a charger that is not charging properly can all cause the same symptom. We test the battery under load, which takes minutes and tells you whether replacement is genuinely needed or whether a change in charging habits would restore the range.
Battery condition and charging, wiring and connectors, brakes, tyres and tyre pressures, the tiller or joystick, seat fixings, and the frame checked for cracks or corrosion. It is a proper examination rather than a wipe down, and we explain in plain English what we found, what needs doing now, and what can wait.
Related advice
Illustration to be added
Local Information
Mobility and Accessibility Around Andover: A Practical Guide
Surfaces, slopes and dropped kerbs around Andover and Grateley — what to think about before you plan a regular journey.
21 October 2026
Illustration to be added
Maintenance
Storing Your Mobility Scooter Over Winter
Where to store it, how to protect the battery, and the checks to make before you use it again in spring.
16 October 2026
Safety & Practical Advice
Pavement or Road? Where You Can Legally Use a Mobility Scooter
The rules for 4mph and 8mph scooters, where each class may go, and why pedestrians always come first on shared paths.
14 October 2026
No pressure, ever
Not sure what mobility solution is right for you?
Tell us what you are looking for and our team will be happy to discuss the options available — including what we would not recommend for your situation.
We visit customers at home across Hampshire, and there is never any obligation to buy.